Department: Housekeeping
Oversees daily operations on assigned floors, ensuring rooms and services meet LQA standards. Manages staff, inspects quality and responds to guest requests while optimizing resources.
Key Responsibilities:
- Oversee the implementation of room standards and procedures as per LQA standards.
- Recommend changes on training needs on an ongoing basis.
- Maintain a current and thorough knowledge of all rooms systems.
- Carries out daily inspection of rooms (occupied, vacant, arrival, departure, out of order, etc.) using standard checklist.
- Ensure daily inspections of hotel assets (vacuum cleaner, machines, etc.)
- Open and close the shift and ensure effective shift handover.
- Distribution and collection of keys.
Education
- Diploma in Hotel Management
- Apprenticeship and specialized training institute
Knowledge / skill
- Fluent in both French & English.
- Customer orientation.
- Well presented and team player.
- Physically fit and active.
Experience
A minimum of 3 year experience in related field
