Department: Front Office
The first point of contact for our guests. Responsible for offering a warm welcome, providing accurate information and assisting with requests to ensure every guest feels at home. Acts as an ambassador of the resort.
Key Responsibilities:
- Meet, greet and direct Guests who enter the lobby area
- Serve as the main point of contact for all guests and ensure hotel departments are fully briefed on their requirements
- Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
- Serve as a point of contact for Guests – ensuring they feel comfortable and can ask advice or information from Guest Relations
- Manage, record and resolve Guest or customer complaints promptly
- Ensure a very high level of customer service is constantly maintained for Reception, Lobby area.
Education
- School Certificate/HSC & NC 3 in Front Office
Knowledge / skill
- Fluent in both French & English.
- Customer orientation.
- Well presented and team player.
Experience
A minimum of 1 year experience in related field
