We are inviting applications from professionals with relevant experience in hospitality industry to come and join our resort for the following posts:

Front Office Development

Guest Relation Officer/Receptionist:

Position Purpose:
   To greet guests as they arrive and provide hotel guests with above-and-beyond service to ensure their experience will be    worth remembering.

Key Responsibilities:
  » Front desk operations (Reception and Cashiering).
  » Assisting guests during check in and Checkout.
  » Rent out rooms after consulting the reservation system.
  » Check out departure guests; make up bills and handle payments (cash or credit card).
  » Give general and tourist information (restaurants, places of interests, etc.).
  » Handling telephone operator functions.

Candidate Profile:
  » NTC 2/ Diploma in Hotel Management
  » Working knowledge of MS Office, Micros and Amadeus
  » Custom Orientation
  » A minimum of 1–2 years of experience

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Telephone Operator:

Position Purpose:
  To provide an excellent level of customer care to both internal and external customers on the telephone and carry out a   range of administrative duties.

Key Responsibilities:
  » Call and receive call from customers.
  » Courteously greet the customer and give them the best customer service needed.
  » Give customer's assistance by answering their inquiries and other concerns.
  » Transfer calls from to designated area or department).
  » Work within the processes and procedures agreed for the Company.
  » Record Fire Alarm Testing and activation record.
  » Receive and distribute faxed orders to the relevant Departments.

Candidate Profile:
  » NTC 2/ Diploma in Hotel Management
  » Working knowledge of MS Office, Micros and Amadeus
  » Must have a good command in English & French language, both oral and written
  » Custom Orientation
  » A minimum of 1–2 years of experience

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Bell Boy:

Position Purpose:
  For the assistance of customers in hotel, includes helping the customers carry their luggage and bring them to their   respective hotel villas.

Key Responsibilities:
  » Assisting of customers with their bags and luggage.
  » Escorting guests to their respective hotel rooms.
  » Occasionally park and retrieve guest's vehicles.
  » Showing and explaining to the customers the hotels facilities and amenities.

Candidate Profile:
  » School Certificate
  » Must have a strong command in English and French language, both oral and written
  » Custom Orientation
  » A minimum of 1 year of experience

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Kids Club Attendant:

Position Purpose:
  To ensure that all Kids Club responsibilities are carried out in an efficient and timely manner.

Key Responsibilities:
  » To create a safe environment for all children attending the kids club.
  » Ensure all parents fill in the registration form for their children correctly, containing the history of the child.
  » Create an inventory for all toys/equipment at the club.
  » Ensure all equipments are clean and properly maintained.
  » Ensure to follow daily, weekly and monthly activity schedules as instructed.

Candidate Profile:
  » A true passion for children and a creative, but caring mind are essentials
  » Good command of English and French
  » Enthusiastic, courteous and helpful to customers and colleagues
  » A minimum of 1 year of experience

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Housekeeping / Laundry

Housekeeping Assistant:

Position Purpose:
   To provide clean, hygienic and hazard free area in the resort, in order to achieve optimum standards of guest satisfaction    and organizational profitability.

Key Responsibilities:
  » Ensure constant adherence to organizational standards of hygiene, cleanliness and maintenance of equipment, fittings and      fixtures of the areas under his/her control.
  » Clean rooms as per Company standards ensuring defect free rooms.
  » Equipping all rooms with linen and amenities.
  » Should be helpful and courteous to guests at all times.

Candidate Profile:
  » School Certificate
  » Knowledge of various chemicals and cleaning equipments
  » Courteous manners and communication skills
  » Must be guest–oriented and radiate enthusiasm to assist people
  » 1–2 years of experience

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Laundry Attendant:

Position Purpose:
  To maintain high levels of cleanliness for all uniform and linen.

Key Responsibilities:
  » Provide high level of service standards.
  » Sort linen, uniforms as per the standards set by the hotel.
  » Wash as per the prescribed methods with use of correct chemicals.
  » Be aware of the emergency and safety procedures.

Candidate Profile:
  » Minimum Form 4
  » Knowledge of various chemicals and equipments
  » 1 year of experience

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Spa

Spa Therapist:

Position Purpose:
   To deliver and maintain the standards of the Spa to exceed guest expectation.

Key Responsibilities:
  » To provide the guests with high quality of service at every stage of their spa experience.
  » To advise the guest of the sequence of the treatment by explaining the treatment and procedures.
  » To ensure proficiency of all treatments offered at the Spa and have a good working knowledge of all spa facilities.
  » To have a thorough knowledge of all skin care, body and spa products being used at the Spa and be able to use and      prescribe products appropriately.
  » To coordinate with the Receptionist regarding the daily appointments by allocating the time accordingly.

Candidate Profile:
  » At least School Certificate
  » Diploma/graduate in Beauty/Massage Therapy and any other related areas
  » Courteous manners and communication skills
  » Service orientation

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Food and Beverages

Waiter/Waitress/Bar Waiter:

Position Purpose:
   Responsible for a quick and prompt service to the guest with a happy attitude and to the high standards. To help guests in    their request and carry out any request made by the Supervisor/Manager.

Key Responsibilities:
  » To be polite, courteous and efficient in dealing with the guests needs.
  » To ensure a good service standard as per hotel.
  » Ensure the restaurant is clean and tidy at all times.
  » To be punctual and set an example in uniform standards and hygiene at all times.
  » Participate in all training sessions.
  » To give a good service and be able to upsell at every occasion.
  » Ensure that the bill goes to the table and that it returns to the cashier with the correct payment made.
  » To smile and make all our guests feel welcome and at ease.

Candidate Profile:
  » NTC in Restaurant and Bar
  » Courteous manners and communication skills
  » Service orientation
  » A minimum of 1 year experience in related field

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Restaurant Manager:

Position Purpose:
  To organise and direct a team that delivers top quality food and beverage products with a prompt, accurate and   personalised service, to achieve the optimum level of guest satisfaction and departmental profitability in an atmosphere of   high employee morale.

Key Responsibilities:
  » Ensures prompt, efficient and accurate service to all customers to achieve high level of guest satisfaction.
  » Works with F&B Manager to determine menus and prices.
  » Monitors and controls quantities, costs and quality of supplies for the outlet.
  » Prepares capital and operational budget for the year.
  » Ensures that outlet employees adhere to hotel policies and standards.
  » Ensures all the staff in the department is fully trained through constant on–the–job training.
  » Responsible for setting procedures and training to ensure fast and courteous service.
  » Ensures career development plans and succession planning for subordinates.
  » Counsel subordinates in work related matters.

Candidate Profile:
  » Graduate/Diploma in Hotel Management
  » Through Knowledge of the process of serving food and beverages as per service requirements
  » Knowledge of internal procedures e.g. billing, POS postings
  » Outstanding guest relation skills
  » Computer literate
  » A minimum of 5 years experience in related field
  » At least 3 year's supervisory experience of leading a service team

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Restaurant Hostess:

Position Purpose:
  To welcome guests and help them in their request and carry out any request made by the Supervisor/Manager.

Key Responsibilities:
  » To be polite, courteous and efficient in dealing with the guests needs.
  » Carries out effective service by ensuring:
        – Guests are greeted and seated.
        – Daily specials are explained and upsold.
        – Food orders are processed accurately.
  » To help with minor guest complaints and to ensure the supervisor is informed of all complaints and good comments.
  » To know all information about the hotel and the island.

Candidate Profile:
  » School Certificate
  » Cheerful, excellent customer service relations, professional and well groom
  » Excellent communication skills
  » A minimum of 1 year experience in related field

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Barman:

Position Purpose:
  To undertake the responsibility of maintaining the stock, overseeing and directing all aspects of bar services.

Key Responsibilities:
  » Mise–en–place and replenishment Bar utensils and amenities.
  » Application of established standard operating procedures.
  » Control the breakage.
  » Be a team–member on the job training and orientation.
  » Participate in the preparation, presentation and service of all beverage products to ensure the highest quality at all times.
  » Ensure that all cocktails are served as per standard.
  » Be a real showman.

Candidate Profile:
  » NTC in Restaurant and Bar
  » Thorough knowledge of different cocktails, wine, service styles, standards and bar concepts
  » Customer orientation
  » A minimum of 1 year experience in related field

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Beach Attendant:

Position Purpose:
  To assist in operation of the beach facilities and ensure a safe and clean environment for hotel guests.

Key Responsibilities:
  » Attends to requests, preferences and complaints of the guests around the pool/beach.
  » To provide highest level of services to our guests, at all times.
  » To ensure good maintenance of the sun beds and other equipments.

Candidate Profile:
  » School Certificate
  » Fluent in both French and English
  » Customer orientation
  » Physically fit and active
  » A minimum of 1 year experience in related field

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In Villa Dining Butler:

Position Purpose:
  To perform a professional and personal services to VVIP clientele. To help guests in their request and carry out any request   made by the Supervisor/Manager.

Key Responsibilities:
  » To be polite, courteous and efficient in dealing with the guests needs.
  » To ensure a good service standard.
  » Participate in all training sessions.
  » To know all information about the hotel and the island.
  » Ensure that the bill goes to the Villa number and that it returns to the cashier with the correct payment made.

Candidate Profile:
  » NTC in Restaurant and Bar
  » Fluent in both French and English
  » Customer orientation
  » A minimum of 1 year experience in related field

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Food Production

Chef de Partie:

Position Purpose:
   Ensure guest satisfaction by delivering quality product. Assist Executive Chef in standardizing new recipes for outlets,    adhere to hygiene and safety standards; control food costs and assist in daily operations.

Key Responsibilities:
  » To prepare food and provide prompt, courteous and accurate service to all the customers (both internal and external) as      per the set standards.
  » To prepare all the required mise–en–place those is required for a smooth kitchen operation and ensure that the section is      set prior to service.
  » To ensure hygiene and cleanliness of his/her area at all times.
  » To maintain all relevant equipment in clean hygienic condition to avoid contamination.
  » To assist the chefs in implementing organisational standards on food quality, preparation and presentation.

Candidate Profile:
  » Secondary schooling or equivalent technical school
  » Apprenticeship training/attended kitchen programme in a culinary institute
  » Excellent communication and training skills
  » Must be creative and resourceful
  » Between 2–3 years experience in similar position

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Commis Chef:

Position Purpose:
  To prepare and provide highest quality food, maintaining utmost hygiene levels and to deliver effective, courteous and   friendly service to guests resulting in optimum guest satisfaction.

Key Responsibilities:
  » To be polite, courteous and efficient in dealing with the guests needs.
  » To ensure a good service standard.
  » Participate in all training sessions.
  » To know all information about the hotel and the island.
  » Ensure that the bill goes to the Villa number and that it returns to the cashier with the correct payment made.

Candidate Profile:
  » NTC in Restaurant and Bar
  » Fluent in both French and English
  » Customer orientation
  » A minimum of 1 year experience in related field

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Cook:

Position Purpose:
  To prepare and provide the highest quality food in his/her area, maintaining utmost hygiene and sanitation in order to   achieve the optimum level of guest satisfaction in an atmosphere of high individual morale.

Key Responsibilities:
  » To prepare food and provide prompt, courteous and accurate service to all the customers (Internal and External) as per      organisational standard of quality.
  » Prepare all mise–en–place in production sections for smooth kitchen operation.
  » Ensures hygiene and cleanliness of his area at all the times.
  » To assist Chef de Partie in implementing organisational standards on food quality, preparation and presentation.
  » Responsible for maintaining all kitchen equipment in his area in good working condition.
  » Responsible for adherence to all organisational policies and procedures.

Candidate Profile:
  » Secondary School or equivalent technical school
  » Apprenticeship training or attended Food production course in a hotel school
  » Thorough knowledge of basic food preparation methods and procedures
  » Between 1–2 years experience in a hotel kitchen

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Steward:

Position Purpose:
  To ensure that all allocated areas are maintained to a high standard.

Key Responsibilities:
  » Adhere to Safety, Hygiene and Cleanliness standards and procedures.
  » Ensure good physical upkeep, condition of equipment and utensils within the work station.
  » Make sure that the dishes are clean and sanitized.
  » Sweep and mop kitchen and allotted areas as needed.

Candidate Profile:
  » Primary Level
  » Fair understanding of English and French, both written and oral
  » 1–2 years in the similar position

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Accounts

Storekeeper:

Position Purpose:
   To organize, control, maintain, record and issue as per the laid down procedures for all merchandize stored in the Hotel.

Key Responsibilities:
  » To make sure that all materials are received and delivered properly.
  » All incoming materials are receipted, inspected and segregated in the store.
  » All receipt documentation is properly marked and distributed.
  » To manage and implement store systems, vendor management, inventory and material movement.

Candidate Profile:
  » SC/HSC
  » Organised and demonstrates good planning skills
  » Product knowledge
  » Working knowledge of MS Office
  » At least 2 years experience in a similar capacity

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Please send your CV's to the following email address with the job name in the subject of the email
The proposed vacancies are only applicable for Mauritian Residents
hr@maradiva.com